Ordering & Payment
1. What payment methods do you accept?
Westmount Music accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer payment options via PayPal and Apple Pay for added convenience.
2. Can I pay using PayPal Credit?
Yes, Westmount Music supports PayPal Credit for eligible purchases, allowing you to spread the cost over manageable monthly payments. Please check out using PayPal and select the Credit option when available.
3. How do I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking link. You can use this link to follow your order’s journey to your delivery address.
4. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible at [customer support email]. We will do our best to assist you before the order is dispatched. Once an order is shipped, changes or cancellations may not be possible.
Shipping & Delivery
5. What are your shipping options?
We offer standard and express shipping options across the UK and internationally. Free shipping is available on orders over a certain value (details on our Shipping Information page). Express shipping may incur additional fees.
6. How long will my delivery take?
Standard UK deliveries typically take 2-4 working days. Express deliveries are usually within 1-2 working days. International delivery times will vary depending on the destination. You can find more information on our [Shipping Policy page].
7. Do you deliver internationally?
Yes, Westmount Music ships internationally. Delivery charges and times may vary depending on the destination country. Additional customs fees or taxes may apply.
Returns & Refunds
8. What is your returns policy?
We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it for a refund or exchange, provided it’s in its original condition. Certain products, such as custom orders or opened software, may be non-returnable. For more details, please visit our [Returns Policy page].
9. How do I return an item?
To return an item, please contact our customer service team to initiate the return process. We will provide you with a returns number and instructions on how to send the item back to us.
10. When will I receive my refund?
Refunds are typically processed within 5-7 working days of receiving the returned item. The refund will be issued to the original payment method.
Product Information
11. Do you have a shop or showroom where I can try instruments?
Westmount Music operates as an online-only eShop, meaning we do not have a physical shop or showroom where customers can try instruments before purchasing. Our products are sourced from selected, trusted suppliers and are shipped directly to your door. However, we do offer a complimentary "Check, Set, and Tune" service for local customers or anyone willing to bring their instrument to our workshop/studio, where we also host music lessons. This service ensures your instrument is in perfect condition and ready to play. Appointments for this service can be made by contacting us via email.
12. Do you offer instrument setup services?
Yes, Westmount Music provides professional setup services for guitars, basses, and other stringed instruments. Our in-house technicians ensure your instrument is perfectly tuned and ready to play. Learn more about our services [here].
13. Do you sell second-hand instruments?
We have a selection of pre-owned instruments available. Each pre-owned item is thoroughly inspected and serviced to ensure it meets our quality standards. You can explore our range of second-hand instruments in-store or online.
14. Can you order products that are not listed on your website?
If you are looking for a specific item that is not listed on our website, please get in touch with us. We can often source products from our suppliers or provide custom orders.
Lessons & Services
15. Do you offer music lessons?
Yes, Westmount Music offers music lessons for all ages and skill levels. We provide lessons for a variety of instruments, including guitar, piano, drums, and more. Our expert tutors tailor lessons to suit individual learning needs.
16. Do you offer instrument repairs?
Yes, we provide a full range of repair services, from simple restrings to complete instrument overhauls. Our experienced technicians handle repairs on guitars, amplifiers, and other equipment.
General
17. Do you offer gift cards?
Yes, we offer Westmount Music gift cards that can be purchased online or in-store. They make the perfect gift for any musician and can be used towards instruments, accessories, lessons, and more.
18. How do I contact Westmount Music?
You can reach us via email at [support email]. While we do not operate a phone line for direct calls, we offer a convenient callback service. Simply leave your phone number and preferred contact time, and one of our team members will call you back as soon as possible. Please note, we do not have a physical store or premises for visits, so all inquiries are handled online.
19. Do you offer price matching?
Westmount Music strives to offer competitive pricing. If you find a product cheaper elsewhere, let us know, and we’ll do our best to match or beat the price, subject to terms and conditions.